Information Correction and Mark-Use Reports
GSQA-REV-003
Routing
Spelling, image or contact errors are separate from configuration, model, target-market or technical-conclusion changes. The former may use correction; the latter follow change or formal decision procedures. Unrecorded mark use, excessive scope and altered certificates use misuse reporting. The chosen label does not determine the nature of a request or bypass technical review.
Evidence and action
Provide the record number, page address, photographs and specific discrepancy. The relevant facts and authority are checked. Once confirmed, action may include correcting the record, contacting the parties concerned or initiating a status assessment, with reasons and versions retained.
Public responses
Intake and outcomes follow the public-feedback periods in GSQA-REV-001, retaining receipt links on referral. Unverified allegations are not published as findings, and confidential details are limited to entitled parties. A public correction states necessary facts, dates and impact rather than unrelated information about reporters or third parties.
Check the representation first
Where a number is available, check the model, target market and current status in the public record first. A report can also be made without a number; no number should be invented. A search returning no result does not, by itself, establish intentional misuse.
Examples of matters to report
Examples include using the mark without an award record, applying it to an unlisted model, overstating market coverage, continuing use after the licence ends, altering a certificate, falsely claiming government endorsement or charging in the name of Gold Standard Quality Awards. Describe the issue actually observed and where it appears.
Supporting material
Provide the source link, product information, relevant numbers and discovery date, with screenshots where needed. Preserve the page or context necessary to establish the original representation. Do not submit unrelated personal information or documents that cannot lawfully be shared.
Verification and action
The representation is compared with the record. Explanations may be requested, and corrections or other action considered. Feedback provides a lead for investigation, not a public determination. Temporary measures may be taken under the rules for urgent or material matters.
Following up a report
Retain the receipt number to submit further evidence or enquire about progress. Confidentiality and the rights of parties may limit disclosure of investigative information. Making a report does not authorise a third party to alter an award record or create Gold Standard Quality Awards certificate or mark files.
Information eligible for correction
Spelling errors, mismatched images and inaccurate display fields may be reported through this channel. Changes to product configuration, model scope, target market or technical findings must follow the formal change procedure. Treatment depends on the substance of the change, not its label.
Identify the error
Provide the page link or award number. Identify the incorrect item, what is currently displayed, the proposed correction and the reason. Precise identification assists verification and prevents unintended changes to other correct information.
Submit supporting documents
Authoritative sources or supporting documents may be provided. A request from an award holder may require confirmation of authority. Members of the public may also report obvious errors. General public forms do not require unrelated material such as identity documents or non-public technical reports.
Checking and updating
Correction requests are checked against evidence and authority. Appropriate history is retained for material changes, which may require technical review. Corrections must not covertly extend award scope, delete adverse status history or substitute test evidence belonging to another product.
Confirming the outcome
The receipt number identifies the request. Where a response can be provided, the outcome explains the action taken or why no correction was made. Disputes about formal decisions should use reconsideration, rather than repeated submission as a textual error.
Correction and handling records
A confirmed correction records earlier and corrected content, evidence, authority checks, date and affected pages or files. Referrals for technical changes retain the matter and outcome. Public documents may require a revised version or explanation, but correction cannot erase adverse status, enlarge scope or substitute another product’s evidence.
Submission and further procedures
Use the correction or misuse route and retain the receipt and access method. Non-public attachments follow login and permission conditions. A page or product can be reported without an identifier; no invented number is needed. Challenges to a party’s decision use reconsideration. Personal-information, copyright or confidentiality concerns identify the rights and material for the corresponding examination.